FAQ'S

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General

01. What are the advantages of working with SolidSoft?

Here are some advantages of working with SolidSoft company:

  • SolidSoft is based in Eastern Europe; Minsk – Belarus, so our services cost less than Western Europe or US companies offer. However, the quality of our products is as high as theirs.
  • Our team consists of highly qualified professionals that produce outstanding products to our clients.
  • Our Sales Managers will make a free estimation of your future project.
  • You’ll get a comprehensive consultation from our Project Managers about your project.
  • We also offer after-release support and promotion services for our clients.

02. What do I say to my investors if they don't want me to outsource my company's software development?

In case you are a startup, there is a great number of reasons why you should outsource software development:

  • Software development is not your key competency
  • You are planning to hire developers to your company but you want to have an MVP first and validate your idea before you make large investment
  • The outsourcing company you are hiring has an outstanding track record and charges less than an in-house team of developers.

Services

01. I have an idea only. What makes sense as the next step?

The next step is market research to make sure your idea has a working potential. Business analysis is also necessary to build a right business strategy. Next, all your requirements to your product should be well-documented in functional specification that will describe the technical methods of implementing your business goals.

02. If I have design ready, can you start right from app development?

Yes, we can. We are ready to use your materials as a foundation of a future app. However, we will have to revise everything you will provide us with to make sure we eliminate the risks of failure. All possible downsides are improved by our experienced team members.

03. What development services can I receive from SolidSoft?

SolidSoft team delivers the best development solutions for Web and Mobile (iOS and Android), employing next technologies:

  • Cloud Computing
  • AI and Machine Learning technologies
  • Virtual Reality
  • iBeacon technology

SolidSoft provides not only development services but also Design and Marketing services.

04. Can SolidSoft build my app from scratch?

Yes. We have a great experience in creating products from the scratch, including mobile and web applications, and different web products. Our team headed by Project Managers can provide you with all development solutions from shaping the idea to post-release support.

05. Can SolidSoft help improve my existing app?

Yes. SolidSoft has already delivered projects based on existing applications. Here are the services we can offer to improve your app:

  • develop a new set of features;
  • create a new version of your app for another platform;
  • make a redesign of your app;
  • your project recovery (if you have a ghost project, we can help you make it work).

06. Can SolidSoft build my mobile app?

Yes. We provide mobile and web application development for different platforms including iOS and Android, and we deliver the right products that meet your requirements.

07. Can SolidSoft build my full-stack responsive web app?

Yes. Our team consists of highly qualified developers who work with various modern technologies, so they can create your project using only the best approaches and technologies.

Cost

01. How much will my project cost? How much does it cost to develop an app?

SolidSoft aims to deliver outstanding projects to our customers, not to make big money. That’s why the cost of your project will depend only on the development process cost. It usually includes the complexity and duration of your project, and the type of technologies used.

Here are approximate estimates for different types of projects:

  • Small projects (an app with 4-5 key features, not counting static content or sign in): $5-$15K
  • Middle-sized projects (an app with 6-9 key features, not counting static content or sign in): $20-40K
  • Big projects (an app with 10-15 key features, not counting static content or sign in): $50K and more

What’s more, our company offers clients fixed priced projects, so there is no risk for you to spend more money in case of overruns during the development process.

02. Can I hire SolidSoft developers by the hour?

You can contact us and we’ll discuss everything you want to know about our development service offers and how you can employ them.

Our e-mail address: info@solidsoft.by

03. Are the sales managers real people or just chat bots?

Be sure, everyone who talks to you or texts you from our company is real. SolidSoft has talented and professional sales engineers to answer all your questions.

04. This is outside my budget. Are you really worth the cost?

In reality, the question is about how much you value your investments. The global market of IT outsourcing can offer the options at lower costs from the less experienced talents’ pool. No wonder, many of the solutions created by them perform poorly. When taking a buying decision, get ready that you’ll get what you’re paying for.

06. Why can't you give me an estimate for the entire project right away?

The pre-operational stage that normally includes planning, business analysis, and UI/UX design, isn’t less important than the development of your product features. Failure at this stage inevitably leads to a less efficient and more time-consuming implementation of your project. So, precise and viable estimation doesn’t tolerate the haste.

07. Can we work under a fixed-price contract?

Yes, indeed. The type of contract we give preference to is a Fixed-price contract due to its cost effectiveness and lower risks.

08. Will you provide maintenance and support of my application? Do I have to pay any ongoing costs?

Yes, we do. There are a few possible ways of the maintenance and support services: on-demand and full-time.

Engineering

01. Who are the engineers working on my project?

All developers at SolidSoft have the best qualifications and skills. We’re confident about our developers because all of them are the best graduates of our trainee programs. They have a great experience of working on various projects from small to big, from easy to complex. Developers at SolidSoft keep up with modern technologies and our employees constantly improve their qualifications. Now, our developers specialize in:

  • Web and Mobile (iOS and Android) Development
  • Cloud Computing
  • AI and Machine Learning technologies
  • Virtual Reality
  • iBeacon technology

Headed by highly qualified Project Managers our team of developers can provide you with all development solutions from the ideas shaping to post-release support.

02. Who are the technical project managers?

Our team of Project Managers consists of experienced developers and skilled Product Managers who know everything about modern technologies and how to employ them. They specialize in HTML+CSS+JS, PHP, MySQL, CMS: Drupal, Joomla, WordPress, С, С++, С#, Delphi 10, SCADA:TraceMode, WinCC.

Moreover, our Project managers have not only technical qualifications, they know how to manage the team and the development process, so your project will be created at the highest level. SolidSoft’s team of Project Managers include:

  • an Android developer with a 3-year-experience of development;
  • a Web developer with a 5-year-experience of development, plus over a year experience of working as an engineering technician;
  • an iOS developer with over 5 years of experience of development;
  • two Product Managers with experience of working in large product companies;
  • an alumnus of a top Sweden university having MBA degree, who has an experience in managing the own company, understands business processes and business development requirements.

03. How good are your developers?

SolidSoft’s recruiting team work hard to hire only the top tech talents: best graduates from specialized universities and experienced developers from top companies. Moreover, many of our employees had successfully undertaken the internship at SolidSoft to become full-fledged members of our team.

04. Will I have a dedicated team that works exclusively on my project?

Normally, we assign the definite team to a project so that they could devote their time and efforts to this exact project solely. However, under certain unforeseen circumstances (seek leaves, vacations), we have to substitute or change the members of the project team. We surely inform our clients about that and agree upon the details.

Quality

01. How does SolidSoft ensure the quality of the engineering for my project?

First of all, SolidSoft team includes only highly qualified developers which are the best graduates of our trainee programs, so we’re confident about their skills. Also, your project will be managed by a professional Project Manager who will keep you informed on how the development process of your project is going.

In addition, have an experienced QA team who’ll do their best to make sure your product works well.

Design

01. Can you integrate my design?

No problem. We can easily integrate the design created by any designer of your choice. If you provide us with PSD or SKETCH formats of your design, we will integrate it completely free of charge.

02. Do you also provide design services?

Yes. SolidSoft company has a team of creative and skilled designers. In case you have your vision on how your product’s design must look, we’ll introduce you to our designers, so you could discuss everything in details. However. this is not the only option. If you don’t feel like managing design process, we’ll manage it ourselves giving you regular updates of the design progress.

03. What kind of design work do you do?

The scope of our design services includes the integration of existing designs or building custom designs of any level of complexity.

Process

01. What is your work process?

You are welcome to read the detailed story about the development process at SolidSoft.

Look in our How We Work Page.

02. How do I start a project?

You can send us a message, giving details on your project’s idea and leave your contacts, so we could reach you. Our Account Manager will contact you, so you could set up a meeting with our Business Analysts and Account Managers (or online conference, in case you can’t see us in person), where we’ll provide an offer and quote so your project gets staffed, and we could start our work quickly.

You can do this via our contact page or project estimation page

03. Will I have to manage the engineers?

No. All management activities can be conducted by our Technical Project Managers. They are experienced engineers who will outline, staff, and manage the project throughout all stages of development. They also can carry out the CTO activities or work in association with your current CTO.

04. What happens when my project ends?

After the product is built and we made sure it’s of the best quality, your Project Manager sends you the complete deliverable files (this can be the designs or zip file of your project's code). However, at this point we don’t finish up the relationship with our clients. Whenever they decide to scale their project or develop additional features, they are welcome to turn to us.

Clients

01. What types of clients will SolidSoft serve?

We serve clients from a massive diversity of industries and of different scales: from innovative startups to private entrepreneurs to agencies. SolidSoft team understands all business processes and we know how to make your business grow.

02. Who are some of your clients?

SolidSoft successfully cooperates with various mid-sized businesses, startups and private clients. Check out our Portfolio to learn more about our clients and the projects we delivered.

Payment

01. What forms of payment do you accept?

We accept all most common payment options, including ACH, wire transfers, and bank cards.

Maintenance

01. What support will I get after the project is complete?

We guarantee that you are covered from any possible malfunctions caused by our team. We also offer extended maintenance periods that ensure you being covered after the project release.

02. What is a bug?

A bug is a piece of your product's functionality that doesn't work as it was required in the project's documentation. SolidSoft undertakes the responsibility to deliver you a high-quality product with as few bugs as possible. Revisions, layout changes or changes based on user feedback are not considered as bugs.

03. What is a revision?

When during the development process our client wants to make minor changes into the product functionality, we eagerly perform the revisions to deliver the right product. However, we may restrict the number of revisions in order not to go beyond time limits.

04. What is a change request?

It’s a formal request of making changes in the project. Any change is assessed and approved by the Project Manager. If the change request is approved, it will affect the initial project plan and, therefore, the entire project scope. Change requests are clearly documented with all important details.

Confidentiality

01. Do I own the legal rights to technology built by SolidSoft teams?

Yes. As our client, you own any exclusive proprietary code and designs implemented in your delivered project.

02. How can I be sure my project is kept confidential?

We take all required precautions to keep your project secured. Only developers, who have signed a strict NDA with us, know the details of your project.

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